Support & Help Center

We usually reply within 2 business days.

To help us solve your issue faster, please include:

• The name of the game
• Your device model and operating system version
• A short description of the problem and, if possible, a screenshot
• Your player ID, if the game shows one in its settings

Restoring purchases

In-app purchases are tied to your Apple ID or Google account. If a purchase is missing, open the game's settings and tap Restore Purchases while signed in with the same account you used to buy it. Refunds are handled by Apple and Google under their store policies.

Lost progress

Progress is usually saved on your device. Deleting the game or switching devices may remove it unless the game offers cloud save. Contact us with your player ID and we will do our best to help.

Data deletion requests

You can ask us to delete the data associated with your game profile at any time. Send an email to tech@rise.gs with the subject “Data deletion request”, the game name and your player ID. We will confirm once the deletion is complete, normally within 30 days. See our Privacy Policy for details.

Business inquiries

For partnerships, publishing and press, email us at tech@rise.gs.